Customer Knowledge Base
The Customer KB solution centralizes customer-related information, intake, news, and processes.
Help your Marketing and Sales teams secure and leverage customer-authorized win stories, logos, case studies, and references that only customer-facing teams typically have access to.
Top benefits of the Customer KB:
Maintain customer stories and control use of customer information
Help key stakeholders source approved materials, and with the ability to follow assets and customer news they can ensure they're always up-to-date on what can and can't be used externally.
Drive Marketing and Sales efforts
Provide sales with positive customer stories and references to improve close-rates, and improve pipeline generation by supplying Marketing and Sales with a steady stream of customer insights and ROI data.
Source and moderate customer feedback
The collection of customer information is made easy with a space dedicated to consume and submit customers wins. Use the intake forum to encourage the sharing of customer win stories, ROI results, and quotes.
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