Support - Gold
Gold support customers enjoy enhanced response times, hours of support, contact methods, and training programs and resources.
Gain access to exclusive programs and services by expanding your support to our most popular tier: Gold.
Top benefits of the Gold Support Package (Includes everything in Silver, plus):
- Reduced response times (just 4 hours)
- Phone incident reporting
- After-hours on-call support for P1 & P2 issues
- Access to the Igloo Beta Program
- Developer support and resources
- Dedicated customer room with Igloo support and customer success
Training included with the Gold Support Package:
- Self-Serve Portal Seats: 25
- Webinar Seats: 25
- Semi-Private Training Seats: 25
- Private Training Sessions: 2
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