Support - Gold
Gold support customers enjoy enhanced response times, hours of support, contact methods, and training programs and resources.
Gain access to exclusive programs and services by expanding your support to our most popular tier: Gold.
Top benefits of the Gold Support Package (Includes everything in Silver, plus):
- Reduced response times (just 4 hours)
- Phone incident reporting
- After-hours on-call support for P1 & P2 issues
- Access to the Igloo Beta Program
- Developer support and resources
- Dedicated customer room with Igloo support and customer success
All Igloo digital workplace users receive full access to the following Igloo University resources:
- All scheduled instructor-led semi-private hands-on platform training courses
- All scheduled instructor-led strategy and theory based learning webinars
- Suite of user-guides aligned to common digital workplace roles
- Growing library of over 75 training videos
- Industry-leading Playbook & Support Knowledge Base
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