Support - Silver
Silver support customers benefit from faster response time and expanded incident reporting capabilities.
Move up to the first expanded support tier, Silver, and access enhanced incident reporting and response times.
Top benefits of the Silver Support Package (includes everything in Bronze, plus):
- 1 business day response time
- Extended business hours (M-F 8am-8pm EST)
- Unlimited email incident reporting
- Support ticket tracking
- Support for third-party authentication
- Access to Igloo Preview Program
Training Included with the Silver Support Package
- Self-Serve Portal Seats: 10
- Webinar Seats: 10
- Semi-Private Training Seats: 10
- Private Training Session: 1
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