Support - Silver
Silver support customers benefit from faster response time and expanded incident reporting capabilities.
Move up to the first expanded support tier, Silver, and access enhanced incident reporting and response times.
Top benefits of the Silver Support Package (includes everything in Bronze, plus):
- 1 business day response time
- Extended business hours (M-F 8am-8pm EST)
- Unlimited email incident reporting
- Support ticket tracking
- Support for third-party authentication
- Access to Igloo Preview Program
All Igloo digital workplace users receive full access to the following Igloo University resources:
- All scheduled instructor-led semi-private hands-on platform training courses
- All scheduled instructor-led strategy and theory based learning webinars
- Suite of user-guides aligned to common digital workplace roles
- Growing library of over 75 training videos
- Industry-leading Playbook & Support Knowledge Base
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