Description

Move up to the first expanded support tier, Silver, and access enhanced incident reporting and response times.

Top benefits of the Silver Support Package (includes everything in Bronze, plus):

  • 1 business day response time
  • Extended business hours (M-F 8am-8pm EST)
  • Unlimited email incident reporting
  • Support ticket tracking
  • Support for third-party authentication
  • Access to Igloo Preview Program

All Igloo digital workplace users receive full access to the following  Igloo University resources:

  • All scheduled instructor-led semi-private hands-on platform training courses
  • All scheduled instructor-led strategy and theory based learning webinars
  • Suite of user-guides aligned to common digital workplace roles
  • Growing library of over 75 training videos
  • Industry-leading Playbook & Support Knowledge Base