Description

Easily submit and track IT help desk requests within Igloo, and surface common questions to reduce the number of tickets submitted, with the Zendesk My Requests and Request Submission integration widgets.

Key capabilities of the Zendesk My Requests widget:

  • View a list of active and closed tickets in Zendesk
  • Open tickets to see the original request and conversations tied to it
  • Comment on tickets (if comments are enabled)
  • Authorize access using OAUTH2

Key capabilities of the Zendesk Request Submission widget:

  • Submit a new ticket to your configured Zendesk instance
  • Provide subject and description
  • Support for attachments
  • Responsive (also fits narrow columns)
  • Authorize access using OAUTH2